A guide in business terms that describes the services your IT department delivers to internal units. This methodology-based offering enables demand management, operational optimization, and tax transfer pricing with the rules of engagement between business units and IT. The approach balances administrative costs of implementation with real business benefits received.

• Discovery:
• Identify current services
• Identify users of services
• Supporting roles
• Pricing methodology
• Chargeback/allocations methodology
• Other supporting processes (e.g., work intake, PMO, etc.)
• Review key assumptions

Requirements Definition

• Interview stakeholders to establish success criteria
• Identify organization inhibitors or limiting factors
• Identify future state requirements
• Requirements gathering (utilization, coding schema, etc.)

Solution Definition

Develop and document preliminary Offerings Catalog:

• Set of fully defined revised service offerings
• Set of supporting roles and processes

Recommendations and Report

• Review and validate service offerings and processes with stakeholder management
• Develop processes to maintain catalog offerings (changes, additions, removals) and roles
• Develop processes to introduce new service offerings and remove service offerings
• Prepare final validated Offerings Catalog

Transition/Implementation

• Implement new service offerings
• Training on service offerings

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