Swingtide offers consulting and expert witness services for law firms representing clients in outsourcing contract disputes.

The complexity and size of outsourcing deals make it difficult for counsel to achieve a working knowledge of performance, metrics, governance history, consumption-based billing and other issues. Similarly, arbitrators and courts do not always have the background and knowledge necessary to decide these complex matters in an evolving industry.

As expert advisors in very large outsourcing deals, we have the resources, knowledge, and experience to get behind contract provisions and give counsel the background information needed to provide informed representation.

Confidential Issues Review 

• Contract review

• Service levels and performance analysis

• Governance history review

• Industry context and practice 

Financial Analysis

• Invoice review

• Baseline charge verification

• ARC/RRC analysis

• Administration of SLA and other contractual credits

• In-scope/Out-of-scope review

Expert Report and Testimony

• Comprehensive report of findings
• Well-qualified expert witnesses available