A thorough analysis of your existing outsourcing relationship that assesses current objectives, service delivery, contract structure, governance, open issues, and financials. Provides short-term and long-term recommendations to align and improve relationship to meet the current needs and develops a roadmap for restructure, future change, or continuous improvement.

• Client kickoff meetings/interviews with stakeholders
• Document collection

Baseline and Analysis – Business Objectives

• Review/validate original objectives and business case
• Review, assess and validate revised objectives

Baseline and Analysis – Supplier Performance

• Review/supplier performance/governance history
• Document supplier performance
• Vendor Management relationship assessment
• Identify immediate improvement opportunities

Baseline and Analysis – Contract Issues/Opportunities

• Review Contract in context of governance history and revised objectives
• Review and assess contract adequacy/general stakeholder knowledge of terms
• Document proposed contract changes and education plans
• Identify “quick hit” opportunities

Baseline and Analysis – Governance

• Review governance structure, compliance, history, trends
• Assess governance adequacy and compliance
• Document findings and recommend governance tools (metrics tracking, obligations matrix, calendar)
• Identify “quick hit” opportunities

Baseline and Analysis – Financials

• Review original business case
• Identify variances with benefits realization model
• Document actions to heal variances
• Identify Quick Hit opportunities

Recommendation/Report

• Synthesize and document findings in all five dimensions
• Document future state options for all dimensions
• Short- and long-term options

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