A comprehensive suite of governance services that includes contract administration, service level validation, billing administration, dispute management, reporting, consumption monitoring, and technology evolution and refresh. This offering shifts the administratively intense aspects of relationship management to expert resources that are focused on contract compliance, benefits realization and service improvements. Development of intuitive scorecards report service provider performance and inform management of critical elements of the outsourcing relationship.

• Definition of roles and responsibilities
• Initiate governance services
• Initiate invoice validation services
• Initiate training and education
• Build scorecard
• Build dashboard
• Build reports
• Establish SLA review process

Policy and Procedure Guide

• Documentation of all procedures
• Training on all policies

Ongoing Services

• Monitor service levels
• Administer invoices
• Regular dashboard reporting
• Periodic program status against plan (benefits realization and business case maintenance)
• Manage governance processes and dispute escalation

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