Swingtide offers consulting and transaction management services for clients who are faced with the need to exit a current outsourcing agreement…whether that involves moving existing services to a new provider, back in-house, or a combination.

Outsourcing terminations are hard and meticulous work. Swingtide has a depth of experience in the management of outsourcing terminations that has been acquired on both the client and advisor sides and on both the receiving entity and the terminated entity sides. Familiarity with the financial complexity of deals means that Swingtide has insights and background to assure no money is left on the table. Familiarity with the complexities of IT service delivery in changing environments means that Swingtide can step in and lead or support the planning, sequencing and management of the termination activities and bring the project to a quick completion.

Transition/Termination Management/PMO

• Creation of or support of development of transition plans with terminated provider
• Management of transition plan and overall termination project that takes into account the:

o Complex interdependencies among service towers
o Logistical complexities of  data center moves
o Oversight and planning of knowledge transfer and other obligations of the terminated supplier
o Hand off of in flight projects
o Moving target of staff being rebadged
o Etc.

Contractual/Financial Support

• Negotiation of transition services agreements
• Negotiation of termination agreements that create a commercial context for the exit, creating  certainty and new formal obligations with the terminated provider that limits clients liability to run away charges
• Renegotiation of ramp down transition activities with the terminated provider, including reconfiguration of resource units and services composition
• Mitigation of wind down charges
• Orderly repatriation of assets and contracts
• Establishment of governance processes around termination and transition