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10 Steps to Ensure Your IT Outsourcing Deal Fails

01, October 2013, Swingtide

Swingtide president Diane Carco gives CIO.com insights into common elements of failed or failing IT outsourcing deals in this interesting article, which can be found at http://www.cio.com/article/740479/10_Steps_to_Ensure_Your_IT_Outsourcing_Deal_Fails .

American Banker discusses “Four Critical Topics Bankers Should Review in IT Contracts”

19, July 2013, Swingtide

Swingtide president Diane Carco is quoted in a recent American Banker article discussing bank IT contracts. The article, by Jackie Stewart, is an interesting exposition of what we at Swingtide believe to be an important issue for the financial services industry.

Banks are beginning to put their relationships with providers of core processing services and other IT services under greater scrutiny. They are beginning to realize that there is a significant opportunity to reduce costs and improve profitability by reassessing the way their contracts with outsourcing providers are drafted and governed.

The core processing services market has been dominated for years by only a few providers. Some banks have assumed they lacked the leverage to customize their provider relationships in a way that assured them of reasonable costs, responsive service, and fiduciary control. This may now be changing.

Four Critical Topics Bankers Should Review in IT Contracts” is available on the American Banker website.

Swingtide President Diane Carco Contributes to LTN Article

11, March 2013, Swingtide

The current issue of Law Technology News (LTN) contains an interesting article to which Swingtide President Diane Carco contributed. The article — Unintended Consequences of Bring Your Own Device — discusses some of the contractual, legal and other issues that have been created as a result of the proliferation of the use of employee-owned devices for work purposes.

You can read the article here.

ComSci and Swingtide Forge Alliance to Help CIOs Achieve Greater IT Management Maturity

09, January 2013, Swingtide

— Winning Combination Enables Organizations to Maximize Technology ROI —

ISELIN, N.J. (January 9, 2013) –ComSci, the award-winning technology financial and business management solutions company, today announced its alliance with Swingtide, a consulting firm specializing in technology business and outsourcing advisory. Swingtide has deep expertise in IT sourcing, technology management, and IT finance. This complementary alliance strengthens the offerings that help companies run their IT departments like a business.

Trends such as the consumerization of IT, cloud computing and more marketing-initiated IT spending have created new challenges for today’s CIO, setting the stage for more precise IT financial management. As CIOs look to prioritize IT investments, elevate the strategic use of IT and ensure budgets are allocated toward innovation, ComSci’s state-of-the-art financial and business management (ITFM) solutions advance those objectives.

“Adoption of IT finance tools, such as those included in the ComSci offering, has been an important step for many of our consulting clients as they move up the service management maturity scale,” said Diane Carco, Swingtide’s President. “Understanding costs, defining services, and enabling demand management help to ensure that money is spent on IT investments and services that support business priorities.” She continued, “ComSci has a proven track record of helping organizations increase IT cost transparency enabling IT to deliver greater technology value and increase organization-wide technology return on investment.”

Robert Svec, president of ComSci, commented, “Swingtide shares ComSci’s commitment to providing clients with the best expertise and solutions required for the business management of technology. Like us, they recognize that IT financial and business management maturity is a requirement in today’s corporate environment, not an aspiration. We are proud to be associated with Swingtide to provide our mutual customers with SaaS-based IT management capabilities that achieve real quantifiable, technology cost optimization benefits.”

About Swingtide

Swingtide helps clients with technology business and outsourcing challenges. Swingtide’s financial, sourcing, and technical consultants are proven experts in Technology Business Operations (TBO). They help organizations implement service management, including chargeback service catalogs that results in IT cost transparency, improved operations, lower costs aligned with business value, and compliant transfer pricing. Other TBO offerings include the design and implementation of the IT finance function, third-party contract optimization, and software management and compliance. Swingtide also advises on the full lifecycle of outsourcing transactions, from options analysis to RFP development, negotiation, governance, mid-deal corrections, bill audits, exit strategies, and termination. Founded in 2001, Swingtide has developed methodical solutions that produce quantifiable business benefits. For more information, visit www.swingtide.com.

About ComSci

ComSci delivers Technology Financial and Business Management solutions and capabilities that empower organizations to implement more effective IT financial management processes and governance. Through decades of experience, strict adherence to ITIL technology financial management process guidelines and its suite of Web 2.0 IT finance and business solutions, ComSci helps IT organizations optimize technology costs by enhancing fact-based transparency and visibility, which in turn enables IT and business management to understand demand, utilization and value of its corporate technology resources. ComSci is headquartered in Iselin, New Jersey. ComSci has a growing number of clients for which it provides IT Financial Management capabilities including The McGraw-Hill Companies, The Bank of New York Mellon, Whirlpool, NYU Medical Center, 1-800-FLOWERS.COM, Memorial Sloan-Kettering Cancer Center, AECOM, and UBS Investment Bank. Visit www.comsci.com for further information.

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CIO Perspectives, CIO Magazine

11, September 2012, Swingtide

Swingtide was a sponsor of CIO Perspectives Chicago, a CIO Magazine one-day regional forum for CIOs and senior IT executives to connect and collaborate on relevant and timely business technology issues. Swingtide president Diane Carco participated in a CIO Executive Workshop. Senior consultants Chris Herman and Jay Bauder also attended.

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Maintain flexibility when soliciting outsourcing proposals

You will get a better solution if you let the provider sell what it can deliver. The different bidders’ proposals can be normalized to help you make the best choice.

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