Home Outsourcing Advisory Outsourcing Facilitation

Outsourcing Facilitation

Swingtide’s outsourcing facilitation is a process that increases the likelihood of a successful outsourcing relationship. Technical, sourcing, and financial requirements are synthesized into a comprehensive discovery and baseline development process in support of realistic, quantifiable requirements. End-to-end financial models guide the selection of the right option and establish achievable short- and long-term goals. The collaborative solutioning process optimizes alignment between provider’s “sweet spot” offerings and client requirements. The provider solutions are normalized to give you comparable options. The RFP development and proposal evaluation process results in measurable and sustainable recommendations. Negotiations result in an easy-to-understand and administer contract to guide the relationship into the future.

Ideal for Companies

  • Unfamiliar with the nuances of outsourcing transactions
  • Lacking sufficient resources to dedicate to the formulation of complex outsourcing relationships
  • Needing a fact-based methodology for a differential comparative analysis of service provider responses

Key Benefits

  • Provides balanced, non-adversarial approach
  • Streamlines service and service level definition, service provider selection, and contracting
  • Enables faster, cheaper, more successful, lower-risk transactions and relationships
  • Creates the foundation for healthy outsourcing relationships going forward

High Level Approach & Deliverables

  • We start by developing a comprehensive baseline that reflects the current state (including costs, volumes, and service delivery)
  • Throughout the process, we identify any immediate improvement opportunities (“quick hits”)
  • We then work with the client to identify the future state requirements and perform a gap analysis between current state and desired future state. We determine which elements of the current state should change, remain, or be added. This includes: technologies, services, processes, terms, pricing metrics, governance models, sourcing preferences (in or out), etc
  • Taking many of the outputs already created, an RFP is developed that identifies the required services, service levels, pricing metrics, and terms. This is sent to a short list of qualified providers
  • The proposals are then analyzed and normalized using the financial models to clarify the offers along the way
  • Negotiations proceed with the right provider(s), resulting in a complete contract including a detailed transition/transformation plan, day one readiness with an understanding of how the first invoice and service level report will be generated, etc
  • After the contract is signed, contract training materials will be created and classes administered to ensure the benefits contracted are understood and received
  • The result: An outsourcing contract that meets the requirements and is understood, along with the necessary governance processes and financial models to maintain a healthy relationship

Outsourcing Advisory

ISSUES, LESSONS & TIPS

Vendor management skills are different than technical management skills

Corporate IT is evolving to be a vendor management function. It requires a deep understanding of contracts, finances, and technology – not doing the work.

More Tips